Augmented Reality Visual Support for ServiceNow
CareAR™ for ServiceNow® is an augmented reality visual support platform that helps organizations digitally transform their support experience with game-changing AR capabilities for ServiceNow. CareAR for ServiceNow is integrated into the Now Platform and workflow enabling ServiceNow teams to extend augmented reality as part of a seamless user experience within Customer (CSM), Field (FSM), and IT (ITSM) Service Management systems.
CareAR for ServiceNow enables service management teams anywhere, to provide real-time visual AR assistance, guidance, and compliance for their on-site customers, field workers, and employees. Remote agents and experts are able to virtually see the situation and visually guide customers and field workers intuitively using a suite of augmented reality tools via desktop, mobile, or smart glass devices as if they were there in person.
Additionally, CareAR’s end-to-end integration with ServiceNow allows fulfillers to instantly capture content of images and recordings during the service session. The content is automatically saved in the originating ServiceNow work order, case, or incident, as well as knowledge base, eliminating a series of steps in order to enhance knowledge transfer and ensure proof of work completion or compliance.