What does CareAR do?
CareAR makes it easy to provide live assistance to anyone, no matter where they are, from anywhere. Through a mobile device, an expert can virtually see the situation live, discuss it, and provide visual guidance by simply drawing on the screen for clear instructions. There are also annotation objects that can be used, such as 3D arrows, blinking rings, and text boxes for writing short descriptions and text labels. These annotations are digital layers positioned in 3D and stay fixed in place (anchored) on whatever image they are drawn or placed on.
What can I use CareAR for?
CareAR was created to help service management teams provide remote assistance to employees, customers, and field workers as if they were physically there. CareAR eliminates or greatly reduces, the need for an onsite service call. There are an infinite number of uses for CareAR across any number of industries. Such uses range from helping someone complete a task, providing technical assistance (e.g., a service task on a piece of equipment), training, or collaborating remotely on a task or project.
What is AR Enabled Support?
As a Xerox customer with active support, we are giving you a CareAR Assist Core subscription for no charge as long as you have an active support agreement with Xerox, to use in your own service operations, for unlimited use cases, and for an unlimited number of users within your organization. This offering is called AR Enabled Support.
What are the limitations of AR Enabled Support?
Under AR Enabled Support, CareAR Assist Core is free as long as you have an active support agreement with Xerox. This offering does not include access to video recordings, ServiceNow integration, and other CareAR products and services. The offering also includes up to 3,000 minutes per calendar month for your organization. This offer is non-transferable.
For full terms and conditions refer here: https://carear.com/ar-enablement
What happens when the first yer?
You will be able to keep using CareAR Assist Core as long as you have an active support agreement with Xerox.
Can I have other teams in my company use CareAR under this offering?
Yes, absolutely! You are encouraged to add as many users as needed.
Will I be required to pay at any point?
No, as long as you use CareAR Assist Core within the boundaries of the limitations listed above and have an active support agreement with Xerox, you will not be required to pay.
If you would like to make use of the advanced features, such as the ServiceNow integration and video recordings as an example, or would like to exceed 3,000 minutes per calendar month for your organization, our team will be happy to help you find the paid offering that works for your needs.
What do you do with my information?
CareAR normally collects personal information from you where (i) where the processing is in our legitimate interests and not overridden by your rights, (ii) We need the personal information to perform a service for you or (iii) we have your consent to do so.
At any point, you may request that we delete your Information. To discontinue your account and have your personal information removed, you may contact us at CareARSupport@xerox.com
How does Xerox use CareAR?
Xerox itself uses CareAR in its Customer Service and Field Service operations to fast-track resolutions and improves outcomes - reducing downtime, improving first-time-fix resolution, and ensuring high customer satisfaction.
How do I get started?
First things first, activate your access here: https://carear.com/account-activation/
To get started using CareAR, see our Getting Started guide at https://help.carear.com/hc/en-us/articles/1500004385361-Getting-Started-with-CareAR-video
Where can I get help?
See our knowledge base for self-serve resources: https://help.carear.com
We are here to help! Please contact us at CareARSupport@xerox.com