What does CareAR do?
CareAR makes it easy to provide live assistance from anywhere to anyone, no matter where they are. Through a mobile device, an expert can virtually see the situation live, discuss it, and provide visual guidance by simply drawing on the screen for clear instructions. There are also annotation objects that can be used, such as 3D arrows, blinking rings, and text boxes for writing short descriptions and text labels. These annotations are digital layers positioned in 3D and stay fixed in place (anchored) on whatever image they are drawn or placed on.
What can I use CareAR for?
CareAR was created to help service management teams provide remote assistance to employees, customers, and field workers as if they were physically there. CareAR eliminates or greatly reduces, the need for an onsite service call. There are an infinite number of uses for CareAR across any number of industries. Uses range from helping someone complete a task, providing technical assistance (e.g., a service task on a piece of equipment), training, or collaborating remotely on a task or project.
What is CareAR Fast-Start?
As a Xerox customer we are giving you a CareAR Fast-Start subscription for no charge to use in your own service operations, for unlimited use cases, and for an unlimited number of users within your organization.
What are the limitations of CareAR Fast-Start?
CareAR Fast-Start usage is limited to 50 sessions per month, does not include creation of video recordings, ServiceNow integration, and other CareAR products and services. This offer is non-transferable.
For full terms and conditions refer here: Fast-Start Terms and Conditions
Will I be required to pay at any point?
No, CareAR Fast-Start is for you to use with no time boundaries.
If you would like to make use of the advanced features, such as the ServiceNow integration and video recordings as an example, our team will be happy to help you find the paid offering that works for your needs.
Can I have other teams in my company use CareAR under this offering?
Yes, absolutely! You are encouraged to add as many users as needed.
What do you do with my information?
CareAR normally collects personal information from you where (i) where the processing is in our legitimate interests and not overridden by your rights, (ii) We need the personal information to perform a service for you or (iii) we have your consent to do so.
At any point, you may request that we delete your Information. To discontinue your account and have your personal information removed, you may contact us at CareARSupport@xerox.com
How does Xerox use CareAR?
Xerox uses CareAR in its Customer Service and Field Service operations to fast-track resolutions and improves outcomes - reducing downtime, improving first-time-fix resolution, and ensuring high customer satisfaction.
How do I get started?
First things first, activate your access here: https://carear.com/account-activation/
To get started using CareAR Fast-Start, see our Getting Started guide at https://help.carear.com/hc/en-us/articles/1500004385361-Getting-Started-with-CareAR-video
Where can I get help?
See our knowledge base for self-serve resources: https://help.carear.com
We are here to help! Please contact us at CareARSupport@xerox.com