Launching Instruct Experiences from Work Order Tasks

Overview

This article is intended to enable ServiceNow Certification Engineers and Technical Support members to assign and launch CareAR Experiences from Work Order Task type records.    

Pre-requisites

1. CareAR ServiceNow Plugins 23.02 and above installed along with the CareAR Spoke, see CareAR Installation for ServiceNow – CareAR
2.  ServiceNow User Account must have the following role assigned to access the Experiences Table.

• x_care3_spoke.instruct_experiences_user

How to Use

1. Log into ServiceNow
2. Open the Desired Work Order Task
3. A CareAR Instruct Experience field will be visible within the Work Order Task Layout, search and select the desired Experience to assign the Experience to the Work Order Task.
4. Select ‘Update’
5. A CareAR Instruct Button will now be available within the Work Order Task. Selecting this button will launch the desired CareAR Instruct Experience.
6. When assgined, field agents using the ServiceNow Agent mobile application will have a CareAR Instruct button available to them.  Selecting the CareAR Instruct Button will launch the desired Experience.