CareAR Instruct Network Firewall Settings

In this article we will go over the connectivity requirements of CareAR needed by the network. If the CareAR Instruct app does not seem to connect when you log in, you’ll want to confirm that you have no network issues. If your connection is good but still does not seem to connect you may need to provide your IT team managing the network with this guide. By missing any of the following network port connection requirements might lead to a poor or problematic experience.  

CareAR Authentication Firewall Requirements

These are the connections outside of media traffic that are necessary for the optimal CareAR experience. These remain the same regardless of Proxy, joining application, and Media Geofencing configuration.  

CareAR System Emails

CareAR utilizes email to process certain user-initiated actions. These emails are to facilitate session invitations, new user account creation, and password resets. CareAR utilizes the following email addresses to serve these requests: 

If your email system has email filtering you may need to whitelist these addresses to ensure emails do not move to spam or junk.  

The CareAR System emails are generated during the following events:

Sender IP Address

Emails that are coming from the sender service@carear.com are configured to inbound from 159.183.166.109.