Release 26.02.001 introduces live group chat to Assist sessions, giving participants a written communication option for noisy environments or situations where typing is preferable to speaking. All participants, including hosts, authorized guests, and anonymous guests will be able to send and receive text messages visible to everyone in the session.
Every chat is archived, capturing timestamps, participant identifiers, and message content. The archive is retrievable and exportable from the portal.
The chat archive file is available as a plaintext (no formatting) file. You can find the chat archive in the Session Activity screen of the Analytics section.
Evolved AI Services
Also in Release 26.02.001, legacy CareAR AI services (including Visual Verification, and Intelligent Search) will no longer be supported on the CareAR platform and will no longer appear in the CareAR Portal.
With ResolveGrid, updated and more powerful AI services, including an AI Troubleshooting Agent, an AI Training Agent, and AI Assisted Experience Generation, are now available on the ResolveGrid platform. To schedule a demo of these features, please reach out to your assigned sales representative or contact us at service@resolvegrid.ai.
For more details see: ResolveGrid AI – ResolveGrid Help Center.