Overview
ResolveGrid provides an AI-powered troubleshooting platform that extends Jobber with grounded, step-by-step guidance and live expert support for field technicians — launched directly from the Jobber job they are working on.
This article is intended to enable ResolveGrid administrators to:
- Open the connector settings from Jobber with Manage App.
- Disconnect and reconnect a Jobber account.
- Resolve common connection and launch issues.
Managing the Integration
Manage App
In the Jobber App Marketplace, Manage App on the ResolveGrid AI Agent card opens the Connectors → Jobber settings in ResolveGrid.
Disconnecting
You can disconnect from either side:
- From ResolveGrid — in Connectors → Jobber, click DISCONNECT. You’ll see Jobber disconnected.
- From Jobber — in the App Marketplace, click Disconnect on the ResolveGrid AI Agent card.
- Disabling the connector (the DISABLE button) in ResolveGrid also disconnects the Jobber account.
After disconnecting, the ResolveGrid Agent field is archived in Jobber, launch links stop working, and the Jobber Marketplace shows Connect again. Your ResolveGrid connector settings are kept.
Reconnecting
To reconnect, make sure the connector is enabled and repeat Step 2 in Article 1. The ResolveGrid Agent field is restored and launch links are added to jobs again.
Troubleshooting
| Message or symptom | Cause | What to do |
| No Jobber card under Connectors | The Jobber connector isn’t enabled for your workspace | Contact ResolveGrid support to enable it |
| “Only a tenant admin can connect Jobber.” | Signed in without administrator rights | Sign in as a ResolveGrid tenant administrator |
| CONNECT is greyed out / “Enable the connector first, then connect your Jobber account.” | Connector is turned off | Click ENABLE on the Jobber connector (Article 1, Step 1), then connect |
| “Authorization failed: <reason>” | Access was declined or cancelled in Jobber | Click CONNECT again and choose Allow |
| “Authorization state mismatch. Please try again.” | Connection was started in a different tab or session | Retry CONNECT from a single browser tab |
| “Failed to connect Jobber” | Jobber didn’t complete the connection | Retry; if it persists, contact ResolveGrid support |
| Older job has no launch link yet | Background link backfill still running | Wait a few minutes, or edit the job to trigger an update |
| “Jobber plugin is disabled. Please contact your tenant administrator.” | Connector was disabled after the link was added | Administrator re-enables the connector and reconnects |