CareAR Conversations – Security and Data Privacy
At CareAR, we know security and privacy are at the forefront of customers’ minds when they are deciding on or integrating software into their workflow - and CareAR takes those concerns seriously. Ken Watson, CareAR Support Team Leader, took time to break down the more technical components of our security protocols, from what we collect, to how we process it and even threw in some best practices to make sure we are all getting the most out of what CareAR has to offer.
Ken detailed what CareAR is doing to ensure our customers' (and their customers’) data privacy. That conversation included:
- CareAR Security and Privacy Measures – CareAR collects minimal PII, with only name, email, and IP address being required. Phone numbers, profile photos and GPS coordinates are collected at the users’ discretion. CareAR is committed to making it clear which data is managed as PII to help customers make sure their data is managed the right way based on jurisdiction and use case.
- Access Controls – CareAR’s approach to physical, system and data access control can be found on the CareAR Security and Privacy Measures page. Ken also touched on transmission control and the use of a web application firewall (WAF).
- Encryption – CareAR has upped the ante for security in our 21.06 release. Updates included expanded encryption support, highlighted by end’-to-end encryption for media traffic in our native application. More information can be found on the CareAR help pages.
- GDPR Compliance – Being founded after GDPR went into effect, CareAR was designed with GDPR in mind. Since then, CareAR has worked diligently to meet both the spirit and the requirements of GDPR.
A full recording of the webinar can be found here.
CORRECTION: during the webinar, it was incorrectly stated that IP addresses are not considered PII. CareAR recognizes IP addresses as PII and the support pages reflect that.