The following sample test plan is intended to help guide users in verifying the successful adoption of ServiceNow Integrated with CareAR for their unique environments. Testers should note status (pass/fail) of each test and sign off along with the date/time each test was conducted to kept as a record of completion.
| Task | Result (Pass/Fail) | Tester | Date |
| Ensure CareAR Spoke and desired CareAR Plugin (FSM, CSM, ITSM) are installed in your ServiceNow Environment. See. CareAR Installation for ServiceNow – CareAR Help Center Part 1: Installation |
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| Verify ServiceNow service account is created and has appropriate permissions to write artifacts to desired record types. See. CareAR Installation for ServiceNow – CareAR Help Center Part 2: Service Account (ServiceNow Side) for Web Service/API Access |
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| Verify that the ServiceNow connector in the CareAR Portal is configured correctly. See CareAR Installation for ServiceNow – CareAR Help Center Part 3: Configure ServiceNow Service Account Within CareAR Tenant |
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| Verify that the Auth Token Generated from the ServiceNow Connector in the CareAR Portal is configured correctly in the ServiceNow System Properties. See. CareAR Installation for ServiceNow – CareAR Help Center Part 4: Enter the Token into the ServiceNow System Properties |
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| Verify that users accessing CareAR through service now have access to the integration based on your desired deployment. See. CareAR Installation for ServiceNow – CareAR Help Center part 5 Configure ServiceNow agents to access the integration |
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| (FSM Only) Ensure the CareAR Instruct Experience field is visible within WOT type records. See. CareAR Installation for ServiceNow – CareAR Help Center Part 6 Installation steps for configuring WOT |
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| Verify that CareAR Assist artifacts (session details, screenshots, survey results) are written to the desired record type based on your deployment. | |||
| Verify that knowledge articles may be created from CareAR Instruct Experiences, and CareAR Instruct Experiences can be inserted into existing knowledge articles. See. Creating a Knowledge Base Article from the Experience Table – CareAR Help Center and Inserting Experiences into Existing Knowledge Articles – CareAR Help Center |
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| (FSM Only) Verify that CareAR Instruct Experiences may be launched from WOT type records, and CareAR Instruct artifacts (form data, camera captures, and visual verification data) are saved to the WOT record. See Launching Instruct Experiences from Work Order Tasks – CareAR Help Center |