Overview
CareAR Partners and Customers often need to review the events of a CareAR Session in detail to gain a better understanding of the behavior of their users as it pertains to CareAR Assist and Instruct sessions. To address this need, CareAR provides advanced session details for Assist and Instruct sessions in the form of a timeline feed, which includes detailed events that occur when users are interacting with CareAR Assist or Instruct.
Session Report
To view session details for any given CareAR session, once logged into the CareAR User Portal or Admin Portal, expand the Analytics Tab, and select ‘Session Activity.’ For any given CareAR Assist or Instruct Session listed in the Session Activity table, there will be the option to view ‘Details.’ Upon selecting ‘Details’ that respective session's Session Report will be opened.
Assist Session Details
Details for any CareAR Assist Session will include the following:
- Session ID – A unique session identifier that can be used to help troubleshoot CareAR Assist Sessions.
- User Details – The name and job description of the CareAR Assist User who hosted the session.
- Session Details – Duration of the CareAR Assist Session, Number of Participants, and Start Time of the CareAR Assist Session.
- Device – The device used to Host the CareAR Assist Session, including the OS, and version of the CareAR Assist Application used.
- Session Activity – A detailed timeline of events that occurred during the CareAR Assist session, including Session Start, User Join (including device details), Session Ended, and User Leave (including device details)
Clicking the SHARE button to the top right of the session report will copy a link to the current session report to the clipboard. This link can be shared to any other authenticated user with access to view the session report.
See Below for an example of the CareAR Assist Session Details:
Instruct Session Details
Details for any CareAR Instruct Session will include the following:
- User Details – CareAR Instruct is inherently anonymous, and therefore user details will always appear as Guest.
- Experience Details – Includes Version (date/time this experience was published), Type (standard or advanced), Language, Start Time, and Duration (time spent viewing the experience.)
- Device – The device used to access this experience, including OS and Type (browser or app version).
- Session Activity - A detailed timeline of events that occurred during the CareAR Instruct session, including Session Start, Page View (including time viewed), Language Change, Search, External Webpage, Camera Capture, and Session Ended.
- Session Source Details – Offers Source Tracking information used to help identify the most common ways users are discovering experiences. Uses Urchin Tracking Module (UTM) to track where users are coming from using source information.
Note: UTM tracking parameters are appended to the experience URL (long link) to allow for Source Tracking. Parameters include, utm_campaign, utm_source, utm_medium, utm_term, utm_content, iName, and HTTP referrer.
Clicking the SHARE button to the top right of the session report will copy a link to the current session report to the clipboard. This link can be shared to any other authenticated user with access to view the session report.
See Below for an example of the CareAR Instruct Session Details: