Welcome to CareAR! This article is intended for tenant administrators. Complete the following enablement steps to gain access to your CareAR tenant and begin using the CareAR platform.
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Prepare for CareAR: Technical Configuration
Work with your IT administrator to implement CareAR Firewall configurations detailed in this help article: CareAR Network Firewall Settings
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Activate your CareAR account
- Upon creation of your CareAR Tenant, the tenant administrator will receive an activation email from service@carear.com. If you don't see the email in your main email box, check your spam or junk folders.
- Per directions in the email, activate your account and set your password
- Log into the CareAR Admin portal: https://carear.app/#/admin/login
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Add Users
- Access the CareAR Admin portal: https://carear.app/#/admin/login
- Navigate to the ‘Users’ section on the right hand menu in the portal
- Select 'Add New User'
- Populate First Name, Last Name and Email Address of user
- Set Role for each user (Comparison of CareAR User Roles)
- Select "Create" at the bottom of the window
- New Users will receive an account activation email from service@carear.com to activate their user account
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Download the CareAR Assist App
For users who will be conducting CareAR Assist remote support sessions:- Download the CareAR Assist desktop app from https://carear.app/#/download
- Download the CareAR Assist mobile app on your device by searching for ‘CareAR’ in your mobile app store
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Review how to use CareAR Assist and Experience Builder
- Use this link to access CareAR Training
- CareAR Assist: Getting Started with CareAR Assist
- CareAR Experience Builder: Getting Started with Experience Builder
- Note: Access to 'Publish' in CareAR Experience Builder requires full platform access
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Prepare for Go-Live
- Use the Production Readiness Checklists to ensure everything is ready to Go-Live.
For technical support, please contact service@carear.com
For additional training, contact CustomerSuccess@CareAR.com