New 12:30 EST: The CareAR Support team has received some reports that SMS invites to CareAR sessions are not arriving in a timely fashion. The CareAR Support team will investigate this and update here findings along the way.
Update 13:00 EST: Working with our SMS provider, Twilio, there are delays within the platform being seen and being tracked: https://status.twilio.com/. We will continue to monitor the SMS message delay
Update: 16:00 EST: Our service SMS provider, Twilio, has implemented a work around which is currently showing promising behavior around the speed of SMS messages. Additional investigation still underway.
Resolved: Our service SMS provider, Twilio, after monitoring their service is no longer indicating delay in SMS messaging. If you are experiencing any challenge with SMS invites please contact CareAR Support by emailing firstname.lastname@example.org
For additional questions please reach out to our support team by emailing email@example.com.