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Assist Troubleshooting

CareAR Assist troubleshooting articles to help assist end users and administrators with resolving challenges while utilizing CareAR Assist workflows.

  • Current Information on Service Availability
  • How To Report a Support Incident
  • CareAR Service and Support Policy
  • Field Service Requirment for SalesForce 24.2 Installation
  • How To Reset Your Password
  • What to do with error "No user record corresponding to this email was found. Please check and try again"
  • Mobile Permissions
  • How To: Test Connectivity Feature
  • Invite via SMS to Verizon Phone numbers (North America)
  • SMS invites experiencing delays
  • Recording Error 1
  • Android occasionally failing to join session (crash)
  • 21.05.004 auto-updater
  • DocuShare Log4j Security Vulnerability (CVE-2021-44228 & CVE-2021-45046 & CVE-2021-45105)
  • Log4j Security Vulnerability 
  • iOS 15.1 & Web Browser Client
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