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Support

Looking to troubleshoot a challenge you have found in your CareAR deployment? In this section we will have articles related to supporting CareAR Assist, CareAR Instruct, CareAR Integrations, and how to reach out to the support team with any questions or challenges you may encounter.

Assist Troubleshooting

  • Current Information on Service Availability
  • How To Report a Support Incident
  • CareAR Service and Support Policy
  • Field Service Requirment for SalesForce 24.2 Installation
  • How To Reset Your Password
  • What to do with error "No user record corresponding to this email was found. Please check and try again"
See all 16 articles

Security and Privacy

  • Security and Trust Center
  • Some StoreFlow Hosted Servers Are Not Available
  • Account & Data Deletion
  • Right to be Forgotten
  • CareAR and HIPAA
  • Encryption overview 
See all 14 articles

Production Readiness Test Checklists

  • Production Readiness Checklists
  • Production Readiness Checklist - CareAR Assist
  • Production Readiness Checklist - CareAR Instruct
  • Production Readiness Checklist - ServiceNow Integration
  • Production Readiness Checklist - Salesforce Integration
  • Production Readiness Checklist - AWS Recording

General Notices

  • CareAR App for Desktop End of Life (EOL)
  • CareAR for Drone Mobile App End of Life (EOL)
  • CareAR Instruct Mobile App End of Life (EOL)
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