Release 23.02 of CareAR for ServiceNow delivers the following:
- Vancouver Support
- Multi-Language Support
- Insert Experience in Existing Knowledge
- Assign Experience to Work Order Task (WOT as a part of FSM)
This release of CareAR for ServiceNow adds support for the Vancouver release of ServiceNow. In addition to Vancouver, this version works with Utah, Tokyo and San Diego releases of CSM, FSM, and ITSM.
Insert Instruct Experience in Knowledge
You can now insert a CareAR Instruct Experience from the Experience table into an existing ServiceNow knowledge article. A knowledge article author can add an experience to a previously published knowledge article with this feature. In the knowledge article edit view, there now is a button “Insert Experience”. When clicking this button the author will see a listing of experiences from the experience table. After selecting the desired experience, a banner will be appended to the article containing a QR code and link for accessing the experience.
CareAR for ServiceNow now displays user interface in the preferred language of the user within ServiceNow. When a user configures ServiceNow for a language other than English, the UI will change to reflect their user selection. The supported languages are:
- Brazilian Portuguese
- Simplified Chinese
NOTE: Text data sent to the Activity Feed will still be in English.
Assign Experience to Work Order Task (FSM only)
When a dispatcher creates or edits a work order task, they can now assign an experience for a technician to use during the task. On the work order task, there is now an experience field for the dispatcher to use. Clicking on the field will display a list of experiences available in the experience table. Once the dispatcher selects an experience from the table, a CareAR Instruct button will appear on the work order task. When clicked, it will launch the assigned experience. Any data captured during the Instruct session will be sent back to the work order task activity feed and logged. This includes Visual Verification detections1.
Duplicate Object ID
In some situations, ServiceNow can have duplicate object IDs (Work Order, Case, Incident IDs). This can result in data being sent the duplicate object instead of the intended object.