Release 24.04 of CareAR for ServiceNow delivers the following minor updates:
- Connection Test Support
Connection Test Support
With 24.04 of the CareAR platform a Test Connection button was added to the Connector center. This release adds support for the Test Connection feature. When pressed, the Test Connection will simulate a CareAR session to the configured ServiceNow instance for the purposes of checking the configuration. This makes it easier to validate that the integration with ServiceNow has been configured properly.
NOTE: Performing the Test Connection repeatedly may result in the service account to become locked if your ServiceNow policy is configured to lockout accounts after a certain number of failed attempts.