1 Overview of Release 24.01

Release 24.01 of CareAR for ServiceNow delivers the following:

· Washington Support

· Experience Form Data to WOT (FSM)

2 New Features

2.1 WASHINGTON SUPPORT

This release of CareAR for ServiceNow adds support for the Washington release of ServiceNow. This release works with ServiceNow CSM, FSM, and ITSM.

2.2 EXPERIENCE FORM DATA TO WOT (FSM ONLY)

When an experience containing a form created in the CareAR Experience Builder is launched via a Work Order Task (WOT), the submitted form data will now be added to the Activity Feed of the WOT it was launched from.